Frequently Asked Questions
Everything you need to know about your electronics purchase at ESR TECH.
Does ESR TECH offer a warranty on electronic products?
Yes, all our electronic devices come with a standard 12-month manufacturer warranty. Specific high-end equipment may qualify for an extended ESR Care protection plan.
What is your return policy for opened items?
We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories included. A restocking fee may apply to certain categories like laptops or smartphones.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for urgent tech needs, with real-time tracking provided via email.
Are your products 100% authentic and certified?
Absolutely. ESR TECH is an authorized reseller for all brands listed on our site. Every product is brand new, factory-sealed, and certified for use in your region.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and modern digital wallets like Apple Pay and Google Pay. We also offer interest-free financing through Klarna.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our live tracking portal.